Shipping Policy:
Safe, Secure and Reliable Delivery
At StudioNevada, we understand that every purchase is valuable. Whether you are buying an original artwork, a rare book, an antique, or a unique collectible, we are committed to ensuring that your order is carefully prepared, securely packaged, and delivered with the highest level of care. Our goal is to provide a safe, reliable, and transparent shipping experience for customers around the world.
Order Processing -- Once your order has been confirmed and payment has been successfully received, we begin preparing your purchase for shipment. Most orders are processed within 2–5 business days. Certain items, particularly original artworks, fragile antiques, oversized pieces, or custom-framed works, may require additional preparation time before dispatch. If extra processing time is needed, we will notify you as soon as reasonably possible.
Shipping Destinations -- StudioNevada ships to customers in many countries worldwide, subject to applicable laws, import regulations, and courier availability. Certain products may have shipping restrictions due to their size, weight, fragility, material composition, cultural heritage regulations, or destination-country import requirements. If we are unable to ship an item to your location, we will contact you promptly to discuss available alternatives.
Shipping Methods -- We work with reputable national and international courier services to deliver your purchases safely. Depending on the destination and the nature of your order, shipments may be sent using:
1. Standard Delivery
2. Express Delivery
3. Registered Mail Tracked
4. Courier Services
5. Specialist Fine Art or Fragile Goods Carriers (where appropriate)
Available shipping options are displayed during checkout whenever possible.
Packaging Standards -- Every item is packaged with great care. Depending on the nature of the purchase, packaging may include: Protective wrapping Acid-free materials where appropriate Reinforced cardboard packaging Protective tubes for rolled artwork Foam cushioning Custom packaging for fragile items Wooden crates or specialist packaging for large or valuable artworks when necessary. Our objective is to minimise the risk of damage during transportation.
Shipping Costs -- Shipping charges are calculated based on factors including:
1. Delivery destination
2. Package size
3. Weight
4. Shipping method selected
5. Insurance requirements
6. Special handling requirements
7. Shipping charges, where applicable, will be shown before your order is finalised.
Tracking Your Order -- Where tracking is available, customers will receive shipping confirmation together with tracking information after dispatch. Please note that tracking availability may vary depending on the destination and shipping provider.
Delivery Times -- Estimated delivery times vary by destination. Approximate delivery estimates are:
Domestic deliveries: 2–7 business days
International deliveries: 5–21 business days
These estimates are provided for guidance only and are not guaranteed. Delivery times may be affected by customs inspections, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
Customs Duties and Import Taxes -- International orders may be subject to: Customs duties
Import taxes VAT or GST Customs clearance fees
Other government charges
These charges are determined by the destination country and are generally the responsibility of the customer unless otherwise stated. We recommend checking your country's import regulations before placing an order.
Damaged Shipments -- Although every effort is made to package items securely, damage may occasionally occur during transit. If your order arrives damaged:
1. Inspect the package immediately upon delivery.
2. Retain all packaging materials.
3. Take clear photographs of the package and the damaged item.
4. Notify StudioNevada as soon as reasonably possible after delivery.
*Prompt reporting helps us work efficiently with shipping providers where appropriate.
Lost Shipments -- If your order has not arrived within a reasonable period after the estimated delivery date, please contact us. We will work with the shipping provider to investigate the shipment and keep you informed throughout the process.
Delivery Address -- Customers are responsible for providing a complete and accurate delivery address. StudioNevada cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.
Signature on Delivery -- For higher-value purchases, a signature may be required upon delivery to help ensure your order reaches the intended recipient securely.
Shipping Insurance -- Certain items may be shipped with insurance based on their value, destination, or shipping method. Where insurance is included or offered, this will be indicated during the purchasing process whenever applicable.
Delays Beyond Our Control -- While we always aim to dispatch and deliver orders promptly, delays may occur due to circumstances outside our control, including:
1. Customs inspections
2. Severe weather
3. Industrial action
4. Transportation disruptions
5. Government restrictions
6. Public emergencies
7. Force majeure events
*We appreciate your patience should any of these situations arise.
Questions About Shipping -- If you have any questions regarding packaging, shipping methods, delivery estimates, international shipping, or special handling requirements, our customer support team will be happy to assist you before you complete your purchase.
Our Commitment -- Every item sold by StudioNevada represents creativity, history, knowledge, or craftsmanship. We treat every order with the care and respect it deserves. From the moment your purchase leaves our gallery until it reaches your door, our goal is to provide a shipping experience that is secure, transparent, and dependable.